GENERAL DATA PROTECTION REGULATION (GDPR)

WHAT INFORMATION DO WE COLLECT AND HOW DO WE COLLECT IT?

We (Reactive Training Ltd) collect Your Information (“your information” defined below) that you voluntarily provide to Reactive Training Ltd, for yourself or for a minor under the age of 18 for which you are the guardian when you subscribe to a membership, become a participant in a trial membership, when you access and use our Services (online and offline) and the website, place an order or fill out a form online. Reactive Training Ltd will be what’s known as the ‘Controller’ of the personal data you provide to us.

When ordering or filling out a form or registering on our website or for our services, as appropriate, you may voluntarily provide to Reactive Training Ltd your information such as name, e-mail address, mailing address, phone number or credit card information or other personally identifiable information (“Personal Information”).

This Privacy Policy applies to personal information collected through our website and may also apply to such information collected offline. By using our website or by filling out these forms, you consent to the privacy policy.

Location of data: your information may be transferred to, stored and processed in the United Kingdom or any other country where we have facilities, and by providing us with your information, for the purposes of IT hosting and maintenance, you consent to the transfer, storage and processing of such information outside of your country. All data is stored securely and password protected.

MEDICAL / PARQ

You are asked to complete a Physical Activity Readiness Questionnaire (PAR-Q), this is a medical history form that is effectively a self-declaration by you that you feel reasonably fit enough to start an exercise routine or, are aware of issues and have spoken to your Doctor to check that it is alright for you to exercise. It is also the first point at which you highlight any physical/health issues that we need to be made aware of. This information is shared with any Reactive Training coaches who will be working with you. The information is stored securely electronically and is password protected.

DO WE USE COOKIES?

Yes. Cookies are small files that a website or its service provider transfers to your computers hard drive through your web browser (if you allow) that enables the websites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about website traffic and website interaction so that we can offer better Website experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our Website visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

WHY DO WE COLLECT YOUR INFORMATION AND WHAT DO WE USE IT FOR?

Any of your information we collect may be used in one of the following ways:

To personalise the participant’s experience (your information helps us to better respond to your individual needs)
To improve our website (We continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested or for the purpose of offering health & wellness products or services or as described in this Privacy Policy.)
To hold a contest, promotion, survey or other website feature
To send periodic emails
To provide to affiliates or third parties for the purpose of offering health & wellness products or services
Also, the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer your information to outside parties, except to third parties who assist us in operating our website, conducting our business, servicing you, or who offer health and wellness products and Services. We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others rights, property, or safety.

LINKS TO OTHER WEBSITES

Reactive Training Ltd is not responsible for the practices or policies of the websites linked to or from the Website, including without limitation their privacy practices or policies. If you elect to use a link that accesses another party’s website, you will be subject to that website’s practices and policies.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our Privacy Policy, we will post those changes on the Privacy Policy, and/or send an email notifying you of any changes, at our sole discretion. It is your responsibility to stay up-to-date on our current policies. You should review the Privacy Policy on a regular basis.

INFORMATION RETENTION SCHEDULE

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

Subscribers to our email newsletter have the right to opt out of our communication at any time. This can be done by e-mailing [email protected] or an unsubscribe link can be found at the bottom of every email you receive.

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our data protection officer who will investigate the matter.

Subscribers to our email newsletter also have the ability to rectify or update their personal data at any time. Subscribers can update their personal information by clicking the “Change subscriber options” link in the footer of the emails you receive. Alternatively, you can email [email protected] and ask for changes to be made if you think we have incorrect information for you on file.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Our data protection officer is Robert Clarkson and you can contact them at [email protected].

IMAGE PERMISSION*

For you and your Minor, if applicable, you hereby grant permission to Reactive Training Ltd, and its affiliates and Reactive Training Ltd employees, agents and representatives to photograph or video you or, if applicable, your Minor’s image, likeness, or depiction (together, the “Photos”). You, for yourself and your Minor, if applicable, hereby further grant permission to Reactive Training Ltd to edit, crop, or retouch such Photos, and you, for yourself and your Minor, if applicable, waive any right to inspect or use or view such Photos. You, for yourself and your Minor, if applicable, hereby consent to and permit the Photos to be used by Reactive Training Ltd for advertising and promotional purposes in any medium, including print and electronic publishing. You, for yourself and your Minor, if applicable, understand and agree that Reactive Training Ltd may use such Photos with or without associating names thereto. You, for yourself and your Minor, if applicable, agree to and do hereby waive any claim for compensation of any kind as a result of Reactive Training Ltd use or publication of Photos. You, for yourself and for your Minor, as applicable, hereby fully and forever discharge and release Reactive Training Ltd from any claim for damages of any kind arising out of the use or publication of any such Photos. (*please chat to us if you prefer not to be in any promotional pictures, we do our best to make sure everyone is totally comfortable with our training environment)

INTELLECTUAL PROPERTY

You, for yourself and your Minor, if applicable, acknowledge and agree that the look and feel of the facilities, program names, training plans, nutrition plans, equipment names, trade dress, trademarks and phrases/slogans used at Reactive Training Ltd by its employees and agents or use on the Reactive Training Ltd website or materials are the intellectual property of Reactive Training Ltd. I, for myself and for my Minor, if applicable, acknowledge and agree that I or my Minor, as applicable, may not use or replicate the Reactive Training Ltd brand or identity in any matter without the express written consent of Reactive Training Ltd.

TERMS & CONDITIONS

Please also visit our Terms and Conditions section.

CONTACTING US

If there are any questions regarding this privacy policy you may contact us using the information below.

Reactive Training
17 Springhillfarm Grove
Baillieston
Glasgow
G69 6GY

[email protected]